{"id":2439,"date":"2025-04-14T06:04:31","date_gmt":"2025-04-14T06:04:31","guid":{"rendered":"https:\/\/www.lenovocontenthub.com\/br\/?p=2439"},"modified":"2025-04-14T06:04:31","modified_gmt":"2025-04-14T06:04:31","slug":"transformando-experiencia-digital","status":"publish","type":"post","link":"https:\/\/www.lenovocontenthub.com\/br\/transformando-experiencia-digital\/","title":{"rendered":"Como l\u00edderes de TI est\u00e3o transformando a experi\u00eancia digital e aumentando a produtividade com um Service Desk moderno."},"content":{"rendered":"<p><b>A experi\u00eancia digital do colaborador \u00e9 um diferencial competitivo cada vez mais estrat\u00e9gico e o Service Desk est\u00e1 no centro dessa transforma\u00e7\u00e3o.<\/b><\/p>\n<p><b><\/b><b> Neste infogr\u00e1fico, voc\u00ea confere os principais dados e insights sobre como l\u00edderes de TI ao redor do mundo est\u00e3o modernizando suas opera\u00e7\u00f5es de suporte, reduzindo custos e elevando a produtividade por meio de solu\u00e7\u00f5es automatizadas e hiperpersonalizadas.<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udccc Descubra neste conte\u00fado:<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Os principais impactos da experi\u00eancia digital na produtividade e no engajamento dos colaboradores<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>A conex\u00e3o direta entre EX (employee experience) e CX (customer experience)<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Como estruturas modernas de Service Desk est\u00e3o reduzindo interrup\u00e7\u00f5es e aumentando a efici\u00eancia<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Dados reais de performance, como:<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\"><b>40% dos problemas resolvidos proativamente<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\"><b>50% dos tickets automatizados<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\"><b>Redu\u00e7\u00e3o de 30% nos custos de suporte<\/b><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\"><b>85% de resolu\u00e7\u00e3o no primeiro contato<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A experi\u00eancia digital do colaborador \u00e9 um diferencial competitivo cada vez mais estrat\u00e9gico e o Service Desk est\u00e1 no centro dessa transforma\u00e7\u00e3o. Neste infogr\u00e1fico, voc\u00ea confere os principais dados e insights sobre como l\u00edderes de TI ao redor do mundo est\u00e3o modernizando suas opera\u00e7\u00f5es de suporte, reduzindo custos e elevando a produtividade por meio de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,33],"tags":[],"class_list":["post-2439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infografico","category-tipo-do-material"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como l\u00edderes de TI est\u00e3o transformando a experi\u00eancia digital e aumentando a produtividade com um Service Desk moderno. | Lenovo Content Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lenovocontenthub.com\/br\/transformando-experiencia-digital\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como l\u00edderes de TI est\u00e3o transformando a experi\u00eancia digital e aumentando a produtividade com um Service Desk moderno. | Lenovo Content Hub\" \/>\n<meta property=\"og:description\" content=\"A experi\u00eancia digital do colaborador \u00e9 um diferencial competitivo cada vez mais estrat\u00e9gico e o Service Desk est\u00e1 no centro dessa transforma\u00e7\u00e3o. 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